How do I set up a wireless connection?

Before you do anything, you'll need to have your 'wireless key' handy. This is easy to find on the BT Business Hub: it's printed on a little plastic fob that you pull out from the top of the Hub. On older Hub's you can find it underneath.

  1. Unplug any cables connecting your computer to your hub.
  2. If your computer isn't already wireless enabled, then you'll need to install a wireless adapter.
  3. If your computer has a wireless switch, turn it on.
  4. What you do next depends on what operating system you're using (click on yours and follow the steps):

  5. If you've followed the steps for your operating system but can't get a connection, go to our Repair Centre where you'll be able to identify, fix, report, and track your fault online.


Microsoft Windows 8 or Microsoft Windows 8.1

  1. Move your mouse pointer to the bottom right of the screen (swipe one finger from the right if using a touchscreen).
  2. Select Search and type in Control Panel.
  3. Select Control Panel from the search results.
  4. Double click (or tap) to open Click View network status and tasks under Network & Internet. It may also be called Network and Sharing Center.
  5. Look for View Available Wireless Networks on the left. If you don't have this option your computer doesn't likely have wireless.
  6. Click on your Hub's network name.
  7. Click Connect.
  8. Enter your Hub's wireless key in Security key.
  9. Click OK and wait a few moments while your computer connects to the Hub.
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Windows 7

  1. Click the Start icon (you'll find this in the bottom left of your computer screen).
  2. Type connect in the Search programs and files field (do not press the Enter key).
  3. Click Connect to a network.
  4. Look for your Hub's network name in the dialog box that will appear in the lower-right of your screen. If you don't see your Hub's network name, click the refresh icon in the top-right corner of the dialog box.
  5. Click on your Hub's network name.
  6. Click Connect.
  7. Enter your Hub's wireless key in Security key.
  8. Click OK and wait a few moments while your computer connects to the Hub.
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Windows Vista or Window XP - Microsoft ends its support for Windows XP, find out more

  1. Click the Start icon (you'll find this in the bottom left of your computer screen).
  2. Select Connect To.
  3. If you're on Windows XP, click Wireless Network Connection.
    If you're on Windows Vista, click Connect to network.
  4. Select your Hub's network name from the list and then click Connect.
  5. Depending on whether you're on Vista or XP, enter your Hub's wireless key in the Network Key, Security key or Passphrase field.
  6. Click Connect and wait a few minutes while your computer connects to your Hub.
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Apple OSX (MacOS)

  1. Click the Wireless status icon in the menu bar. This may be called Airport status on older versions of OSX.
  2. Select your Hub's network name.
  3. In Password, enter your hub's wireless key. If you use OSX 10.4 or earlier user you may need to select WEP from the Wireless Security list.
  4. Click OK and wait a few moments while your Mac connects to the Hub.

    If the WEP 40/128-bit hex option doesn't appear on your version of Mac OS X, select WEP Password and enter $ in Password followed by the 10 character security key.
  5. Click OK and wait a few moments while your Mac connects to the Hub.
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