I received an error message when I opened my web browser, what should I do?

If it's a BT branded message just follow the instructions on-screen and we'll help you fix the issue. We've covered a couple of the more common error pages your hub might bring up below.

If the message doesn't mention BT chances are it's an issue with your browser. Resetting your web browser will usually sort this. Instructions on doing this should be available on the developer's website.

Note. Resetting your browser normally doesn't remove your bookmarks though any saved login details and a record of where you've been on the web are usually wiped.

Common hub errors

 

Artboard 1 copy 2 Need more help?


 
Contact us