Help and Support

Set up and use the BT Falcon IP Phones

In order to use the Broadband Voice service, you need to connect your BT Falcon IP phone to your router.

Full instructions on how to do this are here, in the BT Hosted VoIP Quick Start Guide, or the complete User Guide, for the type of Falcon IP Phone you are using.

For the Falcon Mk1 IP Phone (provided before November 15^th 2010):

BT Hosted VoIP Quick Start Guide. (151KB pdf)

BT Falcon user guide (397KB pdf)

For the Falcon Mk2 IP Phone (provided after November 15^th 2010):

BT Hosted VoIP Quick Start Guide Mk2 (1.8MB pdf)

BT Falcon Mk2 user guide. (2.4MB pdf)

Please note: To open and read the above files you will need to have Adobe Reader installed on your PC. If your PC doesn't have Adobe Reader installed, please click the image below and follow the onscreen instructions.