Help and Support

Updating your HTC S710 handset

If you want the latest version of BT Office Anywhere or if you have had a technical problem and need to restore your handset, you can update your handset. The latest version of the update file (v2.40) was added 9th July 2008. If you have an older version, please update your phone.

Notes:

• This update will only work if you have chosen Internet Calling (VoIP) when you ordered your handset.
• Before you start, please print these instructions and read them thoroughly.
• The update will delete the contents of your handset including contacts, emails, pictures, and videos. As a precaution, BT advise that you back up any personal data before commencing and make notes of your settings and hub details. This will help you to set up your handset quickly after the upgrade.
• BT does not support Apple Macintosh computers. These instructions only apply to computers running Microsoft Windows.
• You should only perform the upgrade if you are a BT Office Anywhere customer with a BT branded Office Anywhere handset. If you are not a BT Office Anywhere customer and attempt to upgrade, BT cannot accept responsibility for any damage to your handset.
• The process may take up to 30 minutes. It cannot be paused so ensure that you have the time available.

Before you start, please do the following:

• Check the version of BT Office Anywhere that you currently have on your handset. To do this, click on the Start button and select Settings, then Home Screen. The version number is displayed in the Home screen layout box. The version number is in the format BT Broadband Anywhere v2.xxx. Only perform this update if your version is lower than v2.40.
  
  Note:
  
  The Home Screen default for BT Office Anywhere should be BT VoIP Home screen 1.14t.
• BT recommend that your handset’s battery is fully charged. To check your battery's level, click on the Start button and select Settings, then More. Scroll down to the Power Management menu. The battery percentage is indicated at the top of the page. When fully charged, the battery icon shows:
  
  
• Back up your contacts on to your SIM card. To do this, click on the Start button and select Contacts > Menu > SIM Manager. Click on Menu again and select Contacts to SIM.
• Back up any data and content currently stored on your handset using ActiveSync 4.5, including any items within your My Documents, My Pictures and My Videos folders, as well as any additional software you may have on your handset.
  
  If you have not used ActiveSync before, you need to download and install ActiveSync 4.5 (XP) or Windows Mobile Device Center (Windows Vista) on your computer. For further information on how to install ActiveSync 4.5 and use it to back up the content on your handset, please see Backing up content on your device.
• Remove your memory card (if you have one). This can be replaced after the update process has completed.
• Remove your SIM card. This can be replaced after the update process has completed.
• Perform a factory reset of your handset:

1. If your handset is not already off, turn it off now.
2. Hold down the two soft menu keys as indicated below:
3. 
4. Keep holding down the soft menu keys and press and hold down the power button for no more than three seconds.
5. Keep holding down the soft menu keys and a black screen with white text on it should be displayed. If the black screen with white text is not displayed, repeat the steps above but hold down the power button for less time.
6. Release the soft menu keys and press the green Send key (the 'Make a call' key):
   
   

To update your handset:

1. Connect your handset to your computer with a USB cable.
2. Create a connection with your handset and your computer. The Synchronization Setup Wizard is displayed:
   
   
   
   If you have not used ActiveSync or Windows Mobile Device Centre before, you need to download and install it on your computer. For further information on how to do this, please see Installing ActiveSync or Windows Mobile Device Centre.
3. Click on the Cancel button. The Microsoft ActiveSync dialog is displayed:
   
   
4. After your handset and computer are connected, download the BT Office Anywhere Update client. The File Download dialog is displayed:
   
   
5. Click on the Run button. The installer starts to download:
   
   
   
   Once the installer has finished downloading, the Security Warning dialog is displayed:
   
   
6. Click on the Run button. The BT Office Anywhere S710 Update Wizard dialog is displayed:
   
   
7. Click on the Next button to start installing the BT Office Anywhere Update Wizard:
   
   
   
   Once the installation is complete, the BT Office Anywhere Update Wizard dialog is displayed:
   
   
8. Click on the Next button. The following instructions are displayed:
   
   
9. Ensure that steps 1 and 2 are completed.
10. Click on the Next button. The following instructions are displayed:
    
    
11. Ensure that the instructions are completed and select Agree when ready.
12. Click on the Next button. The following instructions are displayed:
    
    
13. Click on the Start button to begin the installation:
    
    
    
    During this process, instructions will be displayed in the BT Office Anywhere Update Wizard dialog:
    
    
14. Ensure that you complete any instructions displayed.
    
    Note:
    
    If you are asked to uninstall an application, please continue with the installation by pressing the button on the handset. This is normal.
15. Wait for the installation process to be completed on your handset (including pressing any buttons indicated in the instructions). When the installation is complete on your handset, an Update successful message is displayed on your handset.
16. Once the installation process is complete, click on the Finish button. The following message is displayed:
    
    
17. Click on the Exit button to display the BT Office Anywhere S710 Update Wizard dialog is displayed:
    
    
18. Click on the Close button.
19. After the update is complete, BT recommend that you turn your handset off, insert your SIM card and then turn the handset back on for the update to take effect.
20. Once you have inserted your SIM card and switched on your handset, update the date and time on your handset and set up your handset's features, for example, your email and Wi-Fi hub. For further information, please see the BT Office Anywhere Installation Guide provided with your handset. You can view the BT Office Anywhere Installation Guide in User guides.

Tip: If this article didn't answer your question, please see if a similar question has already been answered in the Support Forum. If not, please post your question; other customers may be able to help.