What is FTP and what are my settings?

What is FTP?

FTP stands for File Transfer Protocol and is a way of uploading and downloading your data to the internet.

To make an FTP connection you can use a dedicated FTP software program, also referred to as a FTP client.

If you search on the internet, you'll find there are many different FTP clients available, some of which are free to download. They usually have a two-pane design: one pane displays the files on your local computer and the other shows the files on the remote computer. To upload a file you simply drag and drop from the local view to the remote view.


Setting up FTP

To set up your FTP client, you need your FTP login details. These are in a different format depending on whether you have the free web space provided with Business Essentials or a premium BT Web hosting product.


Business Essentials FTP details:

Host/server name ftphost.btconnect.com
Username Your unique web space name, that is the part of the URL that comes after: home.btconnect.com/
Password The FTP password you set up when you activated your free web space. Note: Your FTP password can be reset in the Your account area.
Upload directory You should place your website files in the /public folder on your web space. This folder is created automatically when your website is activated.


BT Web Hosting FTP details:
(specific details are provided when you place an order)

Host/server name ftp.primarydomain.xx.xx
Username Domain name
Password The FTP password you set up when you activated your hosting account.
Upload directory Your website files should be placed in the /public folder on your web space. This is created automatically when your website is activated.


Once you have created a website, you can upload the website to your BT Business web space. If you built your site using EasySiteWizard, you can do this by clicking on the Publish button.


How to reset your password for FTP

  1. Go to  Manage Services and login with your primary email address
  2. Go to Manage Webhosting
  3. Then click on Manage next to your website
  4. And click Reset FTP password


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