Package Engineer Visit Days Engineer Visit Hours Response Time BT aims to fix faults by-
Standard Monday to Friday (excluding Bank and Public Holidays) Monday to Friday
8am to 6pm
4 Hours* By the end of the second working day after which the fault was reported
Prompt Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday
8am to 6pm
4 Hours* End of the next working day
Total 7 days a week (including Bank and Public Holidays) Monday to Sunday (including Bank Holidays)
8am to 6pm
4 Hours* Within 24 hours
Critical We'll carry out visits, where required, 24/7 including Bank and Public Holidays Immediately* Within 6 hours

*Response qualifies as a confirmation that the fault is accepted and the provision of a fault reference number.

Eligibility and pricing information can be found in the BT Price List.

 
 

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