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How do I divert all incoming calls?

You can divert all of your incoming calls by following the steps below;


Divert all calls

To divert your calls, dial *21* followed by either the:

  • extension number and then press #
  • or site location code and extension number and then press #
  • or 9 and the telephone number and then press #
  • or just the phone number and then press #


To check whether Call Diversion is set up dial *#21#

To cancel Call Diversion dial #21#


Diversion on busy

If you are busy on a call, you can divert your incoming calls to another number.

To divert your calls, dial *67* followed by either the:

  • extension number and then press #
  • or site location code and extension number and then press #
  • or 9 and the telephone number and then press #
  • or just the phone number and then press #


To check whether Call Diversion on busy is set up dial *#67#

To cancel Call Diversion on busy dial #67#


Looking for remote divert information see our Smart Divert instructions

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