If you are using a BT business hub or a VPN appliance configured in DMZ+ mode with a single static IP, you may encounter problems connecting.

It may be that the secure BT Wi-fi connection is trying to attach to the same port as your VPN (irrespective of whether BT Wi-fi is enabled or disabled). If the VPN stops working, we'll need to carry out diagnostics to determine if this has caused the issue and provide a resolution, so click the contact us link on this page for details on how to get in touch.

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