How do I set up, manage, and cancel alerts on my account?

It's easy to set up and manage an alert that will help to keep your costs under control:

  1. If you haven't done so already, sign in to Online billing & payments
  2. Select the Account for which you want to view the bill (or click Latest bill ) then click View my bill
  3. Click on Alerts (this is on the left, under Manage accounts )
  4. For each account, you can set up an alert that will tell you when you reach certain levels of long, high cost, out-of-hours, or premium rate calls

Setting up an alert

  1. Click on Add new alert
  2. Select the account number and service numbers you want. You then choose what you want to be alerted to.

Cancelling alerts

It's simple to turn off the alerts that you've already set up:

  1. Click on Manage alerts
  2. Tick the box at the left of the Alert name and then select Delete alert or De-activate from More options

Managing your alerts

You can change the thresholds, or send an alert to a different email address, at any time.

  1. Click on Manage alerts
  2. Click into the Alert Name of the alert you want to change
  3. Enter the User friendly name that you've set up
  4. Amend the details you want to change
 

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