Help and Support

Why do I keep receiving 'Mailbox full' messages?

This applies to customers using Outlook Web Access.

If you have received an email stating that your mailbox is full and you're unable to send or receive email, this means that the quantity of emails that you have stored on the BT Business Email server exceeds your storage limit.

There are two options available to resolve the problem:

Option 1

If you want to keep a copy of your previously sent and received email on the BT Business Email server, you can increase your mailbox storage limit. To do this:

1. Log into Your Account.
2. Click on the Manage services link at the top of the page. The Manage services page is displayed:
   
   
3. In the Email section, click on the Manage mailboxes link:
   
   
   
   The Email page is displayed:
   
   
4. Click on the email address of the user whose details you want to edit:
   
   
5. Click on the Edit license link. The following is displayed:
   
   
6. Select Business Email Organise or Business Email Organise and Share.
7. From the Email Storage list, select the amount of email storage required.
8. Click on the Continue button. The following message is displayed:
   
   

Option 2

If you don't want to increase your mailbox storage, simply do either of the following:

• Remove emails that contain large attachments
  
  Delete emails with attachments from both your 'Sent' and 'Inbox' folders.
• Download your emails from the BT Business Email server
  
  Transfer your email to your computer using an email software such as Outlook Express. When you add your BT Business Email account, ensure that the Leave a copy of messages on server box on the Advanced tab of the Properties dialog box is not checked.