Mobile services help

How do I set up and use my HTC S620?

Please follow these steps in the order that they appear.

1. Before you start

Ensure that you have the following from the box:

• HTC S620 handset.
• AC mains adaptor or USB cable to charge the battery.
• A fully charged battery and battery cover. Charging times are 8 hours for standard batteries or 10 hours for Extended Life battery. When fully charged, the  battery icon is displayed and the LED indicator above the screen changes from orange to green.
• BT Office Anywhere SIM card (packed separately in the outer box), if applicable.

We recommend that you are in range of a working BT Business Hub or Home Hub when setting up your handset for the first time.

Note: Remember to transfer your phonebook to your BT Office Anywhere SIM from your old phone by following manufacturer’s instructions. The Office Anywhere SIM card can store up to 200 entries.

2. Starting your handset

Note: Do not use the USB cable to connect to your PC at this stage.

To start your handset:

1. Insert the SIM card into the slot at the top-left corner with its gold plated contacts facing down. Follow the diagram etched into the phone back. Push the SIM card all the way in until the SIM card locks into place:
   
   
2. Line up the battery contacts with the phone and push the battery down into place:
   
   
3. Connect the AC mains adapter:
   
   
4. Press and hold the  button on the left side of your handset to switch it on.
5. Follow instructions in your welcome letter. You may need to dial the activation number given.
   
   After the SIM is activated, a  in the toolbar means that GPRS is available. Make sure you are in an area with good mobile coverage. Check that signal strength has at least three bars:

3. Getting connected

Note: If you didn't order Internet Calling (VoIP), please proceed to Setting the date and time.

To get connected:

1. Press and hold the  button on the left side of the HTC S620 handset.
2. Press and hold the  button again to switch it back on. The following screen is displayed:
   
   
3. Click on OK.
4. If the Microsoft Customer Feedback screen is displayed, select Disable, then click on Yes to ignore it. After about 15 seconds, Windows Explorer will open the bt.wap.com screen.
   
   Do not press any button until the registration message is displayed, as follows:
   
   
5. Click on Yes to restart your handset.
   
   If you get an error message that it was unable to receive an SMS from BT servers in the allotted time, check you are in a good signal strength area and repeat the above steps. If error repeats again, please call Customer Services.

4. Setting the date and time

To set the date and time:

1. Click on Home.
2. Click on Start and select Settings > Clock & Alarm > Date and Time.
3. Scroll down from Date and Time to Automatic Time/Time Zone and click on RIGHT to display Enable.
4. Click on Finish to confirm.

5. Registering the handset to a BT Hub or compatible wireless router

Note: BT hubs use WEP security. Other makes of hub or wireless router might not use WEP security. Your phone will usually recognise this. Please refer to the manufacturer’s guide or call their helpline for more information.

You need to register to a BT Hub to start emailing or browsing using wi-fi and, if you ordered it, making calls using Internet Calling.

To register:

1. Move close to a BT Home or Business Hub that is switched on and working correctly.
2. Click on Start and use the Navigation control to scroll to Comm Manager menu.
3. Click on Select.
4. Scroll to the  box and click on Select. The orange cross on the button will disappear and the wi-fi icon will show Searching/Connecting then Wi-fi Available.
5. Click on Settings:
   
   
6. Select WLAN settings > Wi-fi. All detectable wireless hubs are displayed.
7. Select your BT hub or compatible wireless router from the list.
8. Click on Menu and select Wi-fi Settings:
   
   
9. Ensure the Available network notification is on:
   
   
10. Click on Done.
11. Select your BT Hub or compatible wireless router from the list.
12. Click on Connect.
13. Click on Next until the Network Key screen is displayed:
    
    
14. Scroll DOWN to highlight The key is automatically provided box.
15. Click on Select to remove the tick from the box.
16. Scroll DOWN to Network Key.
17. Enter the network key for the hub. On BT Hubs this is called the Wireless Key or WEP key and the code may be pre-entered. Use the FN button to switch from alpha to numeric entry if required.
    
    The network key is displayed as follows on the BT hubs:
    
    
    • BT Business Hub
      
      
    • BT Home Hub 1.0 and 1.5
      
      
    • BT Home Hub 2.0
      
      
18. Click on Next.
19. Click on Finish. The  Wi-fi connected icon and  Internet Calling icon (if ordered from BT) are now displayed at the top of the screen:
    
    

With wi-fi on, you can browse the Internet or check email using wi-fi when in range of any Hub to which you have registered. To use at BT Openzone hotspots, please see Using BT Openzone for email or Internet browsing. If you ordered Internet Calling you can also make calls straight away over wi-fi (including at BT Openzone hotspots).

With wi-fi off or if you are out of range of the Hub or hotspot, calls are connected via GSM and usage charges may apply.

Note: Wi-fi connection requires more battery power than GSM/mobile connection. If using wi-fi for long periods we recommend inserting the extended use battery.

6. Setting up your office email

Note: Do not connect to your PC. This is carried out over the air.

If you've ordered BT Business hosted email together with your BT Office Anywhere package, you should only need to enter your email account password during setup. The other details will be entered automatically. If your email address ends in btconnect.com, you have BT hosted email.

If your email is hosted by another provider, you may have to enter details when prompted. Check what these are with your IT manager.

To set up your office email:

1. From the Home screen, click on Start/ActiveSync.
2. Click on Menu using right soft key and select Add Server Source:
   
   
3. In the Server address field, enter your exchange server address, if required:
   
   
4. Click on Next.
5. In the User Information screen, enter your user details:
   
   
   
   For BT users, your user details are:
   
   
   • Server Address: email.btconnect.com
   • Username: the one you have been given, for example, johnsmith. Do not add @btconnect.com.
   • Password: the one you have been given.
   • Domain: HE

   For non-BT hosted exchange users, consult your IT department for server and domain details.

6. Scroll down and tick the save password box.
7. Click on Next.
8. Choose the folders you wish to synchronise with:
   
   
   
   We recommend you click on Next to accept the settings, then click on Finish.
9. Your handset will synchronise the data you chose with your exchange server. Press the Home screen button to return to the main menu.
10. You may be prompted with additional security procedures depending on your company security policy. Once the synchronisation is complete, the following screen is displayed:
    
    

7. Setting up other email (POP3, IMAP4)

Windows Mobile 6 enables most email providers to be set up automatically.

To set up your email:

1. Click on Start and select Messaging > New Email Account.
2. Enter your email address.
3. Click on Next.
   
   Note: If the screen displays Auto Setup not found, please see ‘Auto Setup not found’ is displayed.
4. Enter your name.
5. Click on Next.
6. Scroll down and enter your password.
7. Click on Next.
8. Click on LEFTRIGHT to select how often you want your email to be sent/received. The default setting is every 2 hours.
   
   Note: More frequently retrieved email may result in higher bills.
9. Click on Finish. Your handset will attempt to connect to your email provider. This may take a couple of minutes. Once connected, it will download your last 3 days’ email. It will then disconnect automatically and your inbox is displayed.
10. Click on Menu to display your email options and select Send/Receive to check for new email at any time.

8. ‘Auto Setup not found’ is displayed

If the screen displays Auto Setup not found, you'll need to obtain the incoming and outgoing mail settings from your email provider and enter them manually.

Note: With some providers, you may need to use your PC to ensure that leave a copy of mail on server is selected. This will ensure that you get the same email view on both your PC and your handset.

To set up your email:

1. Click on Start and select Messaging > New Email Account.
2. Enter your email address:
   
   
3. Ensure that the Try to get email settings automatically from the Internet box is unticked.
4. Click on Next.
5. In the Your name field, enter the name you would like to appear on your emails:
   
   
6. In the Account display name field, enter the name that will appear in the messaging menu.
7. Click on Next.
8. In the Incoming mail server field, enter your incoming mail server name:
   
   
9. From the Account type list, select either POP3 or IMAP4. If you don't know to choose between POP3 or IMAP4, please consult your email provider.
10. Click on Next.
11. In the User name field, enter your username:
    
    
12. In the Password field, enter the password for the email account as provided by your provider.
13. Tick the Save password box.
14. Click on Next.
15. In the Outgoing (SMTP) mail server field, enter the outgoing mail server:
    
    
16. Tick the Outgoing server requires authentication box, unless your provider gave you a different username and password for the outgoing server.
17. Tick the Use the same name and password for sending email box, unless your provider gave you a different username and password for the outgoing server.
18. Click on Next.
19. In the Automatic Send/Receive list, select how often you want your email to be sent and received. The default setting is every 2 hours.
    
    Note: More frequently retrieved email may result in higher bills.
    
    
20. Click on Finish. Your handset will attempt to connect to your email provider. This may take a couple of minutes. Once connected, it will download your last 3 days’ email. It will then disconnect automatically and your inbox is displayed.
21. Click on Menu to display your email options and select Send/Receive to check for new email at any time.

9. Sending an email or text message

To send an email or text message:

1. Click on Home.
2. Click on Start and select Messaging.
3. Select an email account or Text Messages.
4. Click on Menu and select New.
5. Enter the email address or number.
6. Write your message.
7. Click Send.
   
   Note: To use email or browse the web at BT Openzone hotspots, you'll need a BT Openzone account.

10. Using Internet Calling

Note: This is only applicable if you've ordered it from BT.

You've now registered your handset to a BT Hub. Your handset is also pre-registered to use BT’s Internet Calling at BT Openzone hotspots.

Whenever you are in range of a BT Hub you have registered to or any hotspot and providing wi-fi is switched on, the Internet Calling icon is displayed automatically on the right top corner of your screen:

When the icon is displayed, you can make and receive Internet calls.

To browse the Internet, press INTERNET EXPLORER. This opens the Internet Explorer page.

11. Making an Internet call

The Internet Calling icon is displayed when you are in range of your BT Hub or BT Openzone hotspots. Dial your number as normal. Internet Calling is displayed at the top of the dialling screen to confirm the call is being made over the Internet:

Note: Calls over the mobile network display BT.

To end an Internet call, press as normal.

12. Using Internet Calling at BT Openzone hotspots

You can use Internet Calling to make calls at BT Openzone hotspots. Ensure that wi-fi is switched on and the Internet Calling icon is displayed.

Note: To browse the Internet or check emails at BT Openzone sites, you need a BT Openzone account.

13. Changing your calling preferences

You can switch between calls going over wi-fi and the mobile network by using the Internet Calling menu on the Home screen. Change the Internet Calling status from Selected to Available and calls will be carried over the mobile network (wi-fi will remain on for email of Internet browsing). Alternatively, switch wi-fi off temporarily.

14. Using BT Openzone for email or Internet browsing

If you have ordered a BT Openzone account or have purchased Openzone minutes or vouchers, you can use your handset to browse the Internet or check email at thousands of public wi-fi hotspots. Look out for the Openzone sign or check locations at:

www.btopenzone.com/find

If you have ordered Internet Calling, you can also make Internet calls at BT Openzone hotspots.

To use BT Openzone:

1. Ensure that you're in a hotspot with wi-fi switched on.
2. Select BT Openzone from the list of available hubs and networks.
3. Open Internet Explorer. The BT Openzone landing page is displayed.
4. Enter your user name and password to start browsing or emailing.
   
   Note: If you only wish to check email, you must still log in via the browser.
5. To log out and stop using your BT Openzone minutes, go back to the landing page and select logout/confirm. Alternatively, switch off wi-fi.

15. Further help and User Guides

Help on BT Office Anywhere features and setup is available at:

www.bt.com/business/help/officeanywhere

The HTC S620 user guides which describe the phone’s features can be downloaded in PDF format from:

www.bt.com/business/help/officeanywhere/userguides

If you can’t find a solution to your problem online, please call Customer Services:

• For BT Office Anywhere: 0800 678 1030
• For BT Business One Plan with BT Office Anywhere: 0800 032 8751

Note: BT offers expert help and advice on BT products. We will do our best to help you diagnose problems if using our products with other company’s equipment, such as wireless routers.

Tip: If this article didn't answer your question, please see if a similar question has already been answered in the Support Forum. If not, please post your question; other customers may be able to help.