How do I analyse my calls?

There are two levels of analysis:

Simple Analysis

  1. Sign in to Online billing & payments
  2. Click on the account that you want to look at
  3. Click View bill to go to the BT Business bill: summary page
  4. Click the Usage tab to see your call usage. You can change the order of the list by clicking on any of the following, depending on what you want to know:
    • Call summary
    • Most expensive calls
    • Most frequent calls
    • Longest calls
    • Cost bands
    • Duration bands
    • Time bands
  • If you're filtering on Call Summary you can view the information in a table or change it to a graph, which is often an easier way to understand a lot of information. Just use the Table View/Graphical View button.
  • If you're filtering on Call Summary, Most expensive calls, Most frequent calls, or Longest calls, you can get an even greater level of understanding through clicking Advanced options, which lets you choose your own parameters for ordering the information.
  • There's also a Call Type dropdown so you can choose the specific types of calls that you want to see.

Detailed analysis

If you need more detailed information, from the BT Business bill: summary page click Analysis & usage from the left-hand menu. You can then choose from these tabs:

  1. Overview gives you a top-level graphical view of your rentals, usage charges, discounts and credits for whichever account you want to analyse
    • To change the account you're looking at, click Analyse more bills
    • Tick the appropriate account and bill ID in the box that will open
    • Click View

    You can also use the Hotspots dropdown to compare your current bill to the previous bill or the bill from the same period last year

  2. Summary Reports is where you can find reports about the services and charges across all of your online accounts
    • For more information about any particular charges, just click on the amount to reveal more detail
    • See the More summary reports section for, yes, more reports: click on the chevron (>) next to the report type for a brief description of each report
    • You can download reports (and then print them) by clicking on Download (PDF or CSV file)
  3. Usage Reports is where you can find reports about the type of calls you've made from your landlines and mobiles: UK, international, fixed line, mobile or premium rate
    • For more information about any particular charges, just click on the amount to reveal more detail
    • See the More summary reports section for more reports: click on the chevron (>) next to the report type for a brief description of each report
    • You can download reports (and then print them) by clicking on Download (PDF or CSV file)
 
 

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