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My connection is slow. What can I do?

Check the status of your connection at service status

Switch your Openreach modem & Business Hub off

  • Switch the Openreach modem on and wait for 1 minute.
  • Switch the Business Hub on and wait for 3 minutes.

Check the settings are correct.

  1. Go to the Business hub management page
  2. Open a browser and go to http://home/ or 192.168.1.254 
  3. Click on Broadband.
  4. Check connection type is PPPOE and the username is the same as the one supplied, when you ordered your service. 
  5. If the username is different, or is Greenlight@btconnect.com, click on link configuration. 
  6. Enter the correct details from your welcome email or letter. 
  7. Click Save. 
  8. Enter your password and click Save. 

Reduce the number of programs running on your computer at the same time.

Perform a cleanup operation on your computer:

  1. Click Start 
  2. Select All Programs
  3. Select Accessories 
  4. Select Systems Tools 
  5. Run Disc Clean up and Disk Defragmenter

Make sure your firewall and anti-virus settings are compatible with broadband - See how software settings could affect your connection

Check your temporary Internet folder, or cache, isn't full - See how do I empty my Internet caching or cookies?

Cancel any large background downloads

Intermittent broadband connection: additional checks

  1. Check your DNS settings - type 212.58.244.67 into your browser. If the BBC home page doesn't appear, you should try setting up your Domain Name System (DNS) manually. Find out how to do this by choosing your operating system from the list below:

  2. Check your internal network isn't causing the fault - do this by connecting just one computer to the router and seeing if the problem continues. If the it stops you've located the source. To make sure the problem doesn't reappear when you reconnect your other computers, follow our guide to setting up a small office network

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