BT Business home
Business

How to make a complaint about BT Business

If you have a complaint about anything to do with BT Business, we'd like to hear from you.

What's your complaint about?

Your complaint could be about anything related to BT Business: one of the products you've purchased from us, one of our services, our contact centres, or even this website. As long as it's about BT Business we'll take care of it for you.

  • If your complaint is about your residential account then you're best off going directly to BT At home
  • If you want to complain about BT equipment outside of your premises like poles, cables, or you'd like to comment on Openreach engineers, please go to Openreach complaints
  • But if you're not sure, just ask us and if it's not a complaint we can deal with, we'll put you in touch with someone who can

How to complain to us

In BT Business all of our agents are trained in dealing with complaints and in resolving them as quickly as possible. This is how you complain to us:

  1. Go to contact us
  2. Select the subject that you want to complain about
  3. When you get to the contact options, choose how you would like to contact us

If you are not happy with how the agent is handling your complaint, please ask to speak to their manager.

If you have already contacted us by following the steps above and you feel we have not resolved your complaint, please use our BT Business complaint escalation form.

  • There's space at the bottom of the form to write as much as you want about your complaint. Please make sure you include as much detail as possible
  • When you're happy with what you've written, click Send
  • When we get your form, we'll investigate your complaint and get back to you as soon as we can

You could also take a look at our Customer Complaints Code.

  • Bookmark and Share


Is your username in the form of @btconnect.com or @btclick.com?




Step 1 of 2 - Describe query

All information marked with an asterisk (*) is mandatory.

Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No

Before we send your query on to our helpdesk, you may find an answer to your question below:

(These articles will open in a new window)

    If the above articles don't answer your question, please click 'send' now.

    Suggested Answers

    Email sent

    Please wait...

    Sorry for interrupting your journey

    We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

    Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

    Reason for your visit.



    Please wait...

    There may be a quicker way...

    Online tools

    Follow the same steps online as our call centre agents:

    Chat with us online

    It's often quicker. We can even fix problems on your PC while you watch.
    Start an instant chat session:

    For an email problem, start an instant online chat session now
    It's often quicker and we can even take control of your computer to sort out your problem while you watch.

    Please wait...