How can I change the on hold music on my BT Versatility?

There are three on hold options the system can present - music, tone and silence.

The music on hold option, can be either the fixed music (internal source) or an external music source.

There are two options for an external music source:

  • The Advanced External Music on Hold module.
    This module can be connected to the BT Versatility system by us to a spare extension port and provides a selection of pre-recorded music; you can also record your own messages and music.
  • The External Music on Hold module.
    This module can be connected to the BT Versatility system by us, to a spare extension port and provides an interface for you to provide your own music source.

For further details on this service, BT Versatility & costs contact Business Sales.

The specification for the External MOH interface is:
EMOH Module
Stereo jack plug
Input impedance 1k6 ohm
Nominal 200 mV RMS

BT have an approved supplier of voice on hold equipment for the Versatility system, they are North Supply and they can be contacted on 0800 711411.

For full details see page 59 of the BT Versatility Owner’s Manual, below:

pdf logo   BT Versatility Owners Manual


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