This facility is known as Auto Attendant.
This is one of the facilities available if the system is equipped with a Voice Module. If you are unsure if your BT Versatility system is equipped with a Voice Module check your system has voicemail.
The Auto Attendant feature can be used anytime you want your calls to be answered automatically by the system and greeted with a recorded announcement. The time before the call is answered is programmable.
To program Auto attendant see How do I program which lines are to be answered by Auto attendant?
For more information on Voicemail see page 67 & for Auto Attendant see page 76 of the BT Versatility Owner’s Manual, below:
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