How do I change or create a hunt group?

To create a hunt group: 

  1. Open Business Communications Manager click on Configure.
  2. Log in to Unified Manager.
  3. Click and open Services
  4. Click and open Telephony Services
  5. Click and open Hunt Groups
  6. Click on hunt group 01 to highlight.

    The following will be displayed

    MODE can be either linear, rotary or broadcast
    Linear means the first call  will go to the first member each time. Rotary means the calls are shared out equally and broadcast means all the extensions will ring at the same time

    HUNT DELAY is only applicable to linear and rotary hunt groups and determine how many rings before the call moves to the next extension in the hunt group, if unanswered

    IF BUSY can be busy tone, queue (which will queue the call waiting for the next extension to become available) or overflow (divert to an overflow extension, hunt group or mailbox)
    If you select overflow, you will need to click in the overflow box and enter the extension number to where the calls are to overflow to.

  7. You can name your hunt group in the name box (maximum of 7 characters)
  8. Click and open hunt group 01 and more selections will appear 
  9. Click on members to highlight and to add the extensions, right click on your mouse and click on add. Enter the extension number and click on save. Continue with this process to add the members to the hunt group. 
  10. If you need to assign a line to the hunt group Click on line assignment and right click your mouse to add the line number to the hunt group, then click on save.


To change a hunt group:

  1. Open Business Communications Manager click on "Configure".
  2. Log in to Unified Manager
  3. Click and open Services
  4. Click and open Telephony Services
  5. Click and open Hunt Groups
  6. Click on hunt group number to highlight. 
  7. Click and open the hunt group and more selections will appear. 
  8. Click on members to highlight and to add the extensions, right click on your mouse and click on add. Enter the extension number and click on save. Continue with this process to add the members to the hunt group. To delete a member from the hunt group, highlight the member and right click your mouse and select delete. 
  9. If you need to assign a line to the hunt group Click on line assignment and right click your mouse to add the line number to the hunt group, then click on save
    To delete a line from the hunt group, highlight the line and right click your mouse and select delete.

 
 

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