How do I record and change between Prime and Alternative greetings in a Subscriber Mailbox?

If you record a Primary and an Alternate mailbox greeting, you must choose which greeting plays.

If you do not choose a greeting, the Primary mailbox greeting plays automatically.

If you choose the Alternate mailbox greeting, you must set whether the mailbox accepts messages.

If you choose Yes your mailbox receives messages in the usual way.

To record a Primary or Alternate mailbox greeting:

  1. Press Feature 981 - Follow the voice prompts or the display button options to open your mailbox
  2. Press ADMIN or 8
  3. Press GREET or 2
  4. Press REC or 1
  5. Press PRIME or 1 to record the Primary greeting or press ALT or 2 to record the Alternate greeting
    If you are changing a greeting, the current greeting starts to play
  6. If this is the first time you are recording a greeting, this display appears briefly
  7. Press YES or 1 and record you’re greeting at the tone
  8. Press OK or # to end the recording
  9. Press OK or # to accept the recording or press PLAY or 1 to listen to the greeting or press RETRY or 2 to rerecord the greeting
  10. Press Release to end the session


Choosing a Primary or Alternate mailbox greeting

If you record a Primary and an Alternate mailbox greeting, you must choose which greeting plays.

If you do not choose a greeting, the Primary mailbox greeting plays automatically.

If you choose the Alternate mailbox greeting, you must set whether the mailbox accepts messages.

If you choose Yes your mailbox receives messages in the usual way.

If you choose No:

  • Messages cannot be left in the mailbox.
  • The Alternate mailbox greeting takes precedence over all other greetings.
  • If a caller presses a button to fast forward the message, they hear a voice prompt that says this is a special greeting.
  • If a caller presses a button to send a fax, the fax goes to the General Delivery Mailbox, not your personal mailbox.

If you choose the Alternate mailbox greeting, remember to change back to the Primary mailbox greeting at the appropriate time.


To choose a Primary or Alternate mailbox greeting:

  1. Press Feature 981 - Follow the voice prompts or the display button options on your telephone to open your mailbox
  2. Press ADMIN or 8
  3. Press GREET or 2
  4. Press CHOOSE or 2 to select a greeting
  5. Press PRIME or 1 to select the Primary mailbox greeting or press ALT or 2 to select the Alternate mailbox greeting
  6. If you choose the Alternate mailbox greeting, you are asked whether the mailbox can accept messages
  7. Press CHNG or 1 to toggle from yes to no or press OK or # to accept
  8. Press Release to end the session

Note: If you choose a greeting that is not yet recorded, you are transferred back to the Greeting Options menu to record the greeting.

 

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