Is the ACD Call Waiting Key on an agent set used with Symposium?

No, the call waiting key will not work with Symposium.
The call waiting key monitors ACD queues and Symposium uses skillsets.

The only way to monitor call waiting is through various applications ie; GRTD, Client Real Time Displays etc. Information on this can be found in the Symposium Administration Guide, in the Managing threshold classes chapter.

Admin advice offered via this web site is free but you must have a maintenance contract with us.

If your question is deemed too complex to answer specifically via the web you will be provided with a more general answer and may be invited to contact the CTI AdviceLine on 0800 446 466. The advice received via the AdviceLine will be chargeable, however, no charges will be raised without your consent and you must be registered with the CTI AdviceLine to receive chargeable advice.

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