My emails are being rejected as spam. What should I do?

The most common reasons for this are:

  • There's a problem with your IP address

    Try turning your router off and back on so you're allocated a new IP address. You might need to leave it switched off for a few hours if a quick reboot doesn't work.
  • Your computer or mail server has been hacked and is being used to send spam

    We'd strongly recommend running a virus and malware scan initially to make sure your computer or mail server isn't being used to send spam. There are plenty of programs online which can help do this.
  • You've sent a lot of emails in a short period of time triggering spam filters. A mailing list is quite common cause of this.

If you've been sending emails using our webmail, we should unblock you automatically after a couple of days though you may wish to contact us at abuse@btbroadbandoffice.com to confirm this. If you're using your own server or an email program you'll need to request your IP address be removed from the blacklist by Miracare.

 

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