Help and Support

Track an order

You can track your order online. All you need is your order reference number and postcode and go to track your orders.

Need further help?

See if the answer to your question is here:

What tracking information can I see online?

You can see:

• The date you placed your order.
• Your order details.
• The current status of your order.
• The estimated service start date.
• Your engineers appointment (if applicable).
• If your equipment has been dispatched & the delivery date.
  

If I placed my order on the phone can I still track this online?

Yes, for more information see how do I track my order online?

Can I change my order?

Yes, but you'll need to contact your account manager (if you have one) or contact us

How do I cancel my order?

You'll need to contact your account manager (if you have one) or contact us

If we haven't answered your question here, try order tracking help.