Tracking a fault
Already reported a fault with your landline or broadband?
- Go to the Repair Centre
- Enter the telephone number, broadband number or the fault reference number
Start tracking my fault
Need further help?
Yes, you can do this when reporting a new fault online and you may be able to do this when tracking a fault but this is dependent on the type of fault and its current status, for help see our step-by-step guide.
You may be able to do this online, see our step-by-step instructions on how to change or cancel the engineers appointment.