Tracking a fault
Already reported a fault with your landline or broadband and want to know what's happening?
- Go to the Repair Centre
- Enter the telephone number, broadband number or the fault reference number
Start tracking my fault
Need more help?
Can I divert my calls to another line while I'm waiting for the fault to be repaired?
Yes, you can do this when reporting a new fault online and you may be able to do this when tracking a fault but this is dependent on the type of fault and its current status, for help see our step-by-step guide.
Can I view, change or cancel my engineers appointment?
You may be able to do this online, see our step-by-step instructions on how to change or cancel the engineers appointment.