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Tracking a fault

Already reported a fault with your landline or broadband and want to know what's happening?

  1. Go to the Repair Centre
  2. Enter the telephone number, broadband number or the fault reference number
  3. Click Start tracking my fault

Need more help?

Can I divert my calls to another line while I'm waiting for the fault to be repaired?

Yes, you can do this when reporting a new fault online and you may be able to do this when tracking a fault but this is dependent on the type of fault and its current status, for help see our step-by-step guide.

Can I view, change or cancel my engineers appointment?

You may be able to do this online, see our step-by-step instructions on how to change or cancel the engineers appointment.

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