Email help

How do I create an email address for a new user?

Adding an email address for a new user is simple - just follow these steps:

1. Log on to Your account and select the Manage services button.
2. When the page opens, select Create a new mailbox which is under the Email heading. You’ll see on screen the number of mailboxes you have available to use.
3. Under Manage mailboxes, create a new mailbox, fill in the information for your new team member.          

4. Fill every box marked with a *. Select Continue when you’ve filled in the details.

5. We’ll collate all the information into a confirmation screen - if you’re happy with the information, select Continue, or if you need to change a detail or two, select Cancel. 
6. Choose the type of email licence your new team member will use:
7. • Business Email Lite 
   • Business Email Organise and Share
8. The mailbox you choose will depend on the product you currently use. You then need to decide how much email storage they will be given - choose from the dropdown menu called Email Storage. 
9. Select Continue. 
10. A screen saying a new mailbox has been created will appear. 
    

Answers to related questions:

• How can I set up and start using my BT Business Email account?
• What are primary and secondary users?
• How do I set up multiple email addresses?

Still need help?

• Give us a call
• Email us