What types of faults are included in the Customer Service Compensation Scheme?

We'll look into claims where you've had no internet access due to a fault in any part of our network, up to and including your main telephone socket or up to your router, if we provided it.

You'll find a full list of what's included and what isn't, in our terms & conditions.


Artboard 1 copy 2 Need more help?

Contact us