Auto Attendant allows external callers to use a single digit to route calls to different extensions or extension groups. A customised recorded greeting can be used to list the digits required to reach the different extensions or groups.
If a single digit is dialled:
- Auto Attendant answers the call with the recorded message.
- The caller dials the required digit to reach the specific extension or group. After 2 seconds, the call is routed to the destination associated with the digit dialled. The following table lists the digits and their associated ring groups.
Digit dialled Group to which call is routed 1 Group 20 2 Group 19 3 Group 18 4 Group 17 5 Group 16 6 Group 15 7 Group 14 8 Group 13 9 Group 12 0 Group 11
Full details can be found in the BT Quantum Administrators Guide.