What is Multi Level Auto Attendant on the BT Quantum?

A second level of single-digit dialling is available with Auto Attendant. It is called multi-level dialling.

The following example illustrates how you could use multi-level dialling with Auto Attendant.

  1. Auto Attendant answers the call with a recorded message that lists the digits required to reach each department in your organisation.
  2. The caller dials the first digit. A second recorded message is heard telling the caller to dial a second digit to reach a particular destination.
  3. The caller dials the required digit to reach the specific extension or group. After 2 seconds, the call is routed to the destination associated with the digit dialled.

Full details can be found in the BT Quantum Administrators Guide.


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