I want to divert my calls to an external number. How do I do this without tying up two of my BT Quantum lines?

If you have ISDN lines you can take advantage of BT's Digital Select Service Call Deflection to 'deflect' calls to an external number. Call Deflection is a network service and must be enabled by your network provider.

Once it has been enabled the BT Quantum system can be programmed to utilise this service. The facility allows the system call divert features to be used to deflect calls to external numbers.

BT Order Details:

  • For ISDN2e lines the order code for BT's Digital Select Services Call Deflection for Standard Access lines (P-MP) is A52603.
  • For System Access lines (P-P) Call Forwarding must be used, the order code for this is A52962. For ISDN30e lines the code is A51045.

With PSTN lines, calls can only be diverted externally from the system by using our Select Services Call Divert, this is a network service.

We can also arrange to have your lines diverted if, for some reason, your system was going to be out of service for some time. For further information on this service, get in touch by clicking the contact us link on this page. If you have a fault on your system you can divert your calls yourself online.

For full details & instructions, see ISDN Call Deflect in the BT Quantum Administrators Guide.


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