How do I forward mailbox messages from one mailbox to another?

You can forward a message to a different mailbox or to several mailboxes at the same time. If you forward a message you can add a comment to the start of the message.

  1. To access your mailbox, use the default Short Code *17 on your telephone.
  2. Depending on how your IP Office system is configured, you may need to enter your mailbox number followed by a # key and then the mailbox password followed by a # key.
  3. Press 1 to play a new message or press 2 to play a saved message.
  4. When you are listening to a message, press 6.
  5. To forward the message as it is, press 2.
  6. To add your own message header before forwarding press 3. Enter the extension number to forward the message to and press #.  Enter your comment after the tone. Record your comment and press # to finish recording.
  7. Enter the extension number to forward the message to and press #.
  8. If you want to send the message to more than one extension, repeat the process and enter each extension number followed by #.
  9. Press # again to finish and forward the message.
 
 

Artboard 1 copy 2 Need more help?


 
Contact us