How do I divert calls on BT Quantum?

You can divert calls either intended for your extension, or for the group that normally answers incoming calls. These calls can be redirected to voicemail, another extension or an external number*.

  • To divert extension calls,  follow the steps on page 36 (Diverting calls: Extension Divert section) of the user guide.
  • To divert the group that answers incoming calls, follow the steps on page 39 & 40 (Diverting Calls: Group Divert section) of the user guide.


   BT Quantum User Guide (777 KB)


Note: * External diversion is disabled in the initial "default" settings. If you need to use it, first allow it in administration programming, see either:


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