You can divert calls either intended for your extension, or for the group that normally answers incoming calls. These calls can be redirected to voicemail, another extension or an external number*.
- To divert extension calls, follow the steps on page 36 (Diverting calls: Extension Divert section) of the user guide.
- To divert the group that answers incoming calls, follow the steps on page 39 & 40 (Diverting Calls: Group Divert section) of the user guide.
Note: * External diversion is disabled in the initial "default" settings. If you need to use it, first allow it in administration programming, see either:
- How do I allow an extension to divert to an external number?
- How do I allow the Group that answers incoming calls to divert to an external number?
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