Why are we introducing a Payment Processing Fee for not paying by Direct Debit to BT Onebills?

BT has been applying a Payment Processing Fee* to some bills for many years if they've not been paid by Direct Debit. However, we've been looking closely at other bills we produce and the cost for processing non-Direct Debit. As this cost isn't coming down, we've decided to introduce the Payment Processing Fee to BT OneBills going forward.

*Exclusions apply. The BT Price List contains the full details www.bt.com/pricing just go to section 15.


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