BT has been applying a Payment Processing Fee* to some bills for many years if they've not been paid by Direct Debit. However, we've been looking closely at other bills we produce and the cost for processing non-Direct Debit. As this cost isn't coming down, we've decided to introduce the Payment Processing Fee to BT OneBills going forward.
*Exclusions apply. The BT Price List contains the full details www.bt.com/pricing just go to section 15.