BT Business home
Business

Can I use my own broadband modem or router?

Yes, provided it's compatible with your broadband.

As we don't support 3rd party routers on our main technical helpdesk you'll need to setup the 3rd party router yourself. Alternatively get quality IT support by signing up for IT Support Manager.

BT Infinity for business settings

  • Encapsulation: PPP over Ethernet (PPPoE); Virtual Circuit Multiplexing (VC-MUX)

All other connections

  • VPI number: 0
  • VCI number: 38
  • Authentication: CHAP
  • Modulation: G.DMT
  • Encapsulation: PPP over ATM (PPPoA); Virtual Circuit Multiplexing (VC-MUX)

  • Bookmark and Share


Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...

There may be a quicker way...

Online tools

Follow the same steps online as our call centre agents:

Chat with us online

It's often quicker. We can even fix problems on your PC while you watch.
Start an instant chat session:

For an email problem, start an instant online chat session now
It's often quicker and we can even take control of your computer to sort out your problem while you watch.

Please wait...