Frequently Asked Questions about BT Inbound Analyst


  1. What do I need to do to use BT Inbound Analyst?
  2. What is the recommended specification of PC to run BT Inbound Analyst?
  3. How do I receive the Enhanced RawCall Data?
  4. How often do I get the call information?
  5. Do I have to run any other software applications to support this?
  6. How do I install BT Inbound Analyst?
  7. How do I load my Enhanced Rawcall Data to BT Inbound Analyst?
  8. How long will it take to load my call data?
  9. How do I run reports/set parameters?
  10. How do I send reports to other people?
  11. How do I get help or support?
  12. Can I set up my own tailored reports?
  13. How do I change my contact details?
  14. How do I know when a new version of the software is available?
  15. Who do I contact if I have an enquiry about call records?
  16. Can I get the Caller CLI information un-encrypted in my ERD data?
  17. What is the GIS file?
  18. How do I get a copy of the GIS file?

 

1. What do I need to do to use BT Inbound Analyst?

BT Inbound Analyst is available to any UK BT Inbound Contact non-geographic number customer who subscribes to Inbound Call Services Enhanced RawCall Data (ERD).

The first time you install the software, you'll be prompted to register to use the software and online support. Once registered you will be able to use the software. Following installation you will then need to import your call records from your Enhanced RawCall Data files downloaded via Inbound Architect from the web. See below for how to order Enhanced RawCall Data.

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2. What are the minimum specifications for running BT Inbound Analyst on my PC?

Inbound Analyst is compatible with Windows 2000\XP\Vista\Win 7\Win 8\Win10 - refer to www.microsoft.com for machine requirements for each operating system.

  • Inbound Analyst is compatible with new-build PCs with Windows Vista, Windows 7, and Windows 8 and Windows 10 pre-installed. (PC must comply with minimum requirements for each operating system selected).
  • We don't recommend (or support) the use of Inbound Analyst on PCs that have been upgraded to Windows Vista, Windows 7, Windows 8, or Windows 10.
  • It will work on Windows 7, 8 and 10 with both 32-bit and 64-bit operation.
  • You must have full PC administration rights before installing Inbound Analyst.
  • Microsoft ends its support for Windows XP, find out more.

you'll need a minimum of 150MB of hard disk space to install the full BT Inbound Analyst software. In addition, for every 1 million call records loaded, you'll need 300MB of hard disk space.

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3. How do I receive the Enhanced RawCall Data?

Contact our Inbound Data team. They'll arrange to generate the call data files and make them available to you using our Inbound Architect web access.

Call them on 0800 876 123 or email inbound.stats@bt.com.

Files can be for daily, weekly, or monthly reporting periods.

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4. How often do I get the call information?

You can have Enhanced RawCall Data (through Inbound Architect web access) daily, weekly, or monthly.

If you've got very large data files, you can arrange for direct transfers using Open SSH [FTP]. Just contact our Inbound Data team on 0800 876 123 (or email inbound.stats@bt.com).

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5. Do I have to run any other software applications to support this?

No.

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6. How do I install BT Inbound Analyst?

Download BT Inbound Analyst >

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7. How do I load my Enhanced Rawcall Data to BT Inbound Analyst?

The Help menu within BT Inbound Analyst provides easy to follow step by step instructions. Basically you import each call data file in to a project you create, you can add further imports to that project or create more projects.

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8. How long will it take to load my call data?

This depends on how much information you're loading and the speed of your PC.
For example: 1Ghz desktop with 256Mb RAM loading 1 million calls = 20 minutes.

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9. How do I run reports/set parameters?

The BT Inbound Analyst Help menu and on-screen text tells you how to create popular reports using a variety of parameters available within the product. It also offers you guidance and support if you're still getting to grips with electronic analysis.

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10. How do I send reports to other people?

You get the option to save most of your BT Inbound Analyst reports as either a CSV or a spreadsheet file, which you can then email.

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11. How do I get help or support?

Take a look at the software Help and User guide.
If you can't find the answer there please call our Inbound Analyst Helpdesk on 0808 100 1088 (or email btia@bt.com).

If you've got a question about Enhanced RawCall Data, please contact our Inbound Stats Help Desk on 0800 876 123 (email Inbound.stats@bt.com).

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12. Can I set up my own tailored reports?

Yes.
You can create your own reports based on whatever criteria you choose. So you could have a report that shows you calls coming in to selected inbound numbers, or specific days, or specific answering points. it's up to you: set the criteria you want and create your report.

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13. How do I change my contact details?

Just call our Inbound Analyst Helpdesk on 0808 100 1088 (email btia@bt.com).
it's important that we've got the right contact details so we can tell you about new software upgrades.

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14. How do I know when a new version of the software is available?

We'll let you know when a new software release becomes available (so it's important that we've got your contact details).

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15. Who do I contact if I have an enquiry about call records?

If your enquiry is about call records or charges, contact our Stats Help Desk on 0800 876 123 (email Inbound.stats@bt.com).

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16. Can I get the Caller CLI information un-encrypted in my ERD data?

Yes, but only if it is not withheld by the caller.
To protect the caller, the ERD data default is to provide the caller number as partially encrypted. For calls delivered via our Advanced/Basic Intelligent Network platform CISL (not ICM or Gain) you can opt-in to see the full caller CLI where it's available and not withheld.
You can set this up on the ERD data at any time: just email us at Inbound.stats@bt.com or get your account or Customer Service manager to give us a call.

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17. What is the GIS file?

The GIS (Geographical Ixxx Sxxx) file is part of the ERD data.
It contains general information about a caller's location. You can use this in reports to show location detail about your callers.
The data ranges from the telephone exchange area of the caller (this is the most specific location information you can get) down to the TV area of the caller (which is the most general location information).

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18. How do I get a copy of the GIS file?

The GIS file is available as a ZIP file from our Inbound Architect web site. A link is available from the ‘Download’ section where you also obtain the ERD download files. Once you have the file on your PC, it must be kept in the same directory as your ERD data files so the GIS data can be processed with the imported call data.

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