When will I receive my first call to help me with my website?

This answer is relevant if your website has been designed and built by BT. View FAQs for Web Hosting if you built your website. If you're not sure which website package you have, please read How to get support for your website.

Depending on the website package you ordered, we will schedule a call to you at the following timescales from the date of your website going live:

  • Web Starter - every six months
  • Web Manager - every three months
  • Web Expert - every month

Typically calls will last 45 minutes.


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