What training and support will I receive for my Advanced Website?

This answer is relevant if your website has been designed and built by BT. View FAQs for Web Hosting if you built your website. If you're not sure which website package you have, please read How to get support for your website.

You'll receive our full training manual on the basics of your Content Management System (CMS).

This easy-to-use guide shows you everything from logging in to your CMS, right through to adding pages, images and changing your auto responders using screen shots. Plus, you'll also have access to:

  • Additional online training materials (videos and documents) to help you with other features such as the use of forums, document manager etc.
  • Two, one-hour, one-to-one training sessions with a BT web consultant
  • Two weeks of ongoing support for ad hoc fixes and feature training
  • After the initial two week support period, please contact the in life support team for hosting.


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