A User is generally a person within your business but could be a phone that doesn't really belong to anyone (maybe you have a phone in reception that's for general use by anyone).

Everyone in your business (who needs to be able to make and receive calls) must be set-up as a User on the service and given their own account and licence. Of course, to actually make and receive calls, the User needs a phone, which the administrator must register to the User's account.


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