I'm having problems resetting my BT.com password

We're really sorry if you've tried to use our forgotten password link but it hasn't worked for any reason.

  1. If you were expecting us to email you a PIN but it hasn't arrived, maybe we sent it to your alternative email address (if you gave us one). It's worth checking before you do anything else.
  2. If that doesn't help, you'll need to contact us.

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