Email help

Setting up your Apple Mac email client

Notes:
For a graphics-based alternative to this article – and for additional support information on BT Business Email products – you can visit our audio visual guide.

These instructions show you how to set up your BT Business email account in Mail, the email client included with Mac OS X from version 10.2.

Versions later than that supplied with OS X version 10.2.8 may vary slightly in appearance. However, the information required is the same.

1. Run Apple Mail and select Preferences... from the Application menu.
   
   A window should appear with the currently defined email accounts set up to work with Mail. If the window doesn't appear, click on the Accounts icon at the top of the window.
2. Click on the Add Account button.
   
   A dialog box is displayed where you need to enter your account details.
3. Select POP from the Account Type drop-down menu.
4. Type anything you want under Description.
   
   If you have secondary @btconnect email accounts that you are setting up, take this into account so that you can easily identify them later.
5. Type your full email address into the Email Address field. This is the address people will reply to when they respond to a message from you.
   
   Ensure that you use a valid @btconnect email address or an email address from a domain you have registered with BT Business for email relay.
6. Type in your name under Full Name. Most customers enter their own name or the name of their Company/Organisation.
7. In the Incoming Mail Server field, type pop3.btconnect.com
8. Type your password into the Password field. Be precise about this, as any mistakes will return authentication errors while sending/receiving.
9. Type your full email address into the Email Address field. This is the address people will reply to when they respond to a message from you.
   
   Ensure that you use a valid @btconnect email address or an email address from a domain you have registered with BT Business for email relay.
   
   Next, you will need to configure the Outgoing Mail server.
10. From the Outgoing Mail Server select list, choose Add Server.
    
    A window is displayed.
11. In the Outgoing Mail Server field, type smtp.btconnect.com
12. Ensure that the Use Authentication checkbox is selected, enter your BT Connect username and password, then click Next.
13. Click the OK button.
    
    You should be returned to the main account preferences window. You may either close this window, or change other Mail preferences here.
    
    

    Your email account should now be configured correctly and you should be able to check your email using Mail.