Phone lines & services help

How do I divert calls from my phone?

You can divert calls to another number (including your mobile) when you’re away from the phone or making a call, by using Call Diversion.

Just follow these simple instructions:

1. Press the * key
2. Enter one of these codes:
   • 
     
   • 21 to divert all calls
   • 
     
   • 61 to divert calls you don’t answer within 15 seconds
   • 
     
   • 67 to divert calls when your phone is engaged
3. Press the * key again
4. Enter the phone number you want to divert calls to
5. Press the # key

To check Call Diversion is on:

1. Press the * key
2. Press the # key
3. Enter the code you used when you switched on call diversion (21, 61 or 67)
4. Press the # key again

To switch off call diversion

1. Press the # key
2. Enter the code you used when you switched on call diversion (21, 61 or 67)
3. Press the # key

Call Diversion and Call Barring

If you want to use call barring you have to switch on call diversion. Find out how to use Call Barring.

Call Diversion and BT text users

Once you’ve switched off Call Diversion, you need to re-register for BT text by texting the word register to 00000.

Find out more about BT calling features: Download the Calling Features Guide (PDF)

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