Phone lines & services help

Choose to Refuse Instructions

Choose to Refuse enables you to choose who gets through helping you put a stop to nuisance or unwanted calls. You can block up to 10 numbers.

To bar the last call you answered:

1. Dial 14258.
2. Press * twice to confirm barring of last number.

To bar other numbers at any time:

1. Dial 14258.
2. Enter PIN.
3. Choose to Refuse asks you to select one of the following:
   
   • Add a number to the barred number list
     
     Make sure you include the area STD code before UK numbers, press '*' at the end of the number to tell Choose To Refuse that it is the end of the number.
   • Review the barred number list
     
     You can check your list at any time. Choose To Refuse will tell you the number and the date that it was barred. Also choose this option if you want to delete a number from your list.
   • Change the PIN number
     
     Some obvious PINs such as 5678 and 2222, or PINs that use numbers in obvious patterns on your dialing keypad such as 2580 are not allowed.

Further information

To open and read the following file you need to have Adobe Reader installed on your PC. If your PC doesn't have Adobe Reader installed, please click on the image at the bottom of the page.

For information on the complete range of calling features, please view the Calling Features Guide (PDF format).