BT Business home
Business

Choose to Refuse Instructions

Choose to Refuse lets you block incoming calls from up to 10 nominated numbers.

To get Choose to Refuse, you'll need to call our sales team: click Contact Us on the right of this page. They'll start the service on your line and give you your PIN. Then just follow these simple steps to set up barring:


To bar the last call you answered

  1. From your phone dial 14258
  2. Press * twice

To bar other numbers at any time

  1. From your phone dial 14258
  2. Enter PIN
  3. Choose to Refuse will then ask you to select one of the following:

    • Set up your barred number list or add a number to it
      Make sure you include the area STD code before UK numbers and press '*' at the end of the number

    • Review the barred number list or delete numbers from it
      You can check or edit your list at any time. Choose to Refuse will tell you the numbers and the date when you set up the bar on them.

    • Change your PIN
      Try to pick a PIN that is hard for someone to guess. We don't allow obvious PINs like 5678 and 2222.

  • Bookmark and Share


Sorry for interrupting your journey

We're working on improving our website so you get the information you want quickly. Please help us by providing your phone number. We apologise for the short delay and thanks for your patience.

Please enter a valid UK Phone number (note: numbers need to start with 0 and contain 10-11 numbers).

Reason for your visit.



Please wait...

There may be a quicker way...

Online tools

Follow the same steps online as our call centre agents:

Chat with us online

It's often quicker. We can even fix problems on your PC while you watch.
Start an instant chat session:

For an email problem, start an instant online chat session now
It's often quicker and we can even take control of your computer to sort out your problem while you watch.

Please wait...