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How do I use Call Divert?

There are two BT features that allow you to divert calls on a single line, for multiline click here.

These features are Standard Divert, and Smart Divert.

Standard Divert allows you to pick up a phone on the line you want to divert and enter a code to divert the calls.

Smart Divert has all the features of Standard Divert but also lets you dial and "access number" to access your line remotely and divert from any phone or mobile within the UK, as well as most over sea's locations. It can also divert to 0800 numbers.

With Smart Divert you pay for the diverted part of the call at BTs standard dialling rates. Calls made to the access number (when using the service remotely) are charged at BTs standard dialling rates. For security purposes you are allocated a secure PIN number to prevent unauthorised usage. The minimum term for Smart Divert is 3 months.

The pricing for all of BTs calling features can be found here.

To use Smart Divert you need a touch tone phone switched to tone dialling.

Divert codes

21 divert all calls
61 divert calls not answered within 15 seconds
67 divert calls if phone engaged

To divert calls using your own phone

  1. Press * and then type the divert code
  2. Press * and then type the phone number to divert to
  3. Press #

To cancel divert using your own phone

  1. Press # and then type the divert code
  2. Press #

To check it's on using your own phone

  1. Press # while holding down *
  2. Type the divert code and then press#


Remote Divert codes

44 divert all calls
64 divert calls not answered within 15 seconds
65 divert calls if phone engaged

To divert calls remotely

  1. Dial the access number and wait for dial tone
  2. Press * and type the remote divert code
  3. Press * and type the PIN
  4. Press * and type your full phone number
  5. Press * and type the phone number to divert to
  6. Press #

To cancel Smart Divert remotely

  1. Dial the access number and wait for dial tone
  2. Press # and type remote divert code
  3. Press * and type the PIN
  4. Press * and type your full phone number
  5. Press #

To check it's on remotely

  1. Dial the access number and wait for dial tone
  2. Press # while holding down *
  3. Type the remote divert code and press *
  4. Type the PIN and press *
  5. Type your full phone number
  6. Press #


Note:
Diversion to the following international destinations is unavailable: Bangladesh, Colombia, India, Kuwait, Lebanon, Nigeria, Pakistan, Saudi Arabia, Sri Lanka, and the West Indies.

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