Phone lines & services help

Smart Divert Instructions 

Smart Divert enables your calls to follow you without you having to return to your own phone. You can divert calls to other numbers anywhere in the UK, most overseas destinations or mobile phones. Calls can also be diverted to 0800 numbers.

With Smart Divert you pay for the diverted part of the call at BTs standard dialling rates. Calls made to the access number (when using the service remotely) are charged at BTs standard dialling rates. For security purposes you are allocated a secure PIN number to prevent unauthorised usage. The minimum term for Smart Divert is 3 months.

To use Smart Divert you need a touch tone phone switched to tone dialling.

Note:
Diversion to the following international destinations is unavailable: Bangladesh, Colombia, India, Kuwait, Lebanon, Nigeria, Pakistan, Saudi Arabia, Sri Lanka, and the West Indies.

To divert calls (own phone)

1. Press '*'.
2. Type divert code†.
3. Press '*'.
4. Type phone number to divert to.
5. Press '#'.

†21=divert all calls; 61=divert calls not answered within 15 seconds; 67=divert calls if phone engaged.

To cancel Smart Divert (own phone)

• Press '#'.
• Type divert code†.
• Press '#'.

†21=divert all calls; 61=divert calls not answered within 15 seconds; 67=divert calls if phone engaged.

To check it's on (own phone)

1. Press '#' while holding down '*'.
2. Type divert code†.
3. Press '#'.

†21=divert all calls; 61=divert calls not answered within 15 seconds; 67=divert calls if phone engaged.

To divert calls (remote)

1. Dial access number and wait for dial tone.
2. Press '*'.
3. Type divert code†.
4. Press '*'.
5. Type PIN.
6. Press '*'.
7. Type your full phone number.
8. Press '*'.
9. Type phone number to divert to.
10. Press '#'.

†44=divert all calls; 64=divert calls not answered within 15 seconds; 65=divert calls if phone engaged.

To cancel Smart Divert (remote)

1. Dial access number and wait for dial tone.
2. Press '#'.
3. Type divert code†.
4. Press '*'.
5. Type PIN.
6. Press '*'.
7. Type your full phone number.
8. Press '#'.

†44=divert all calls; 64=divert calls not answered within 15 seconds; 65=divert calls if phone engaged.

To check it's on (remote)

1. Dial access number and wait for dial tone.
2. Press '#' while holding down '*'.
3. Type divert code†.
4. Press '*'.
5. Type PIN.
6. Press '*'.
7. Type your full phone number.
8. Press '#'.

†44=divert all calls; 64=divert calls not answered within 15 seconds; 65=divert calls if phone engaged.

Further information

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For information on the complete range of calling features, please view the Calling Features guide.