Mobile services help

Getting started with BT Mobile Voicemail

BT Answer 1571 is a simple and easy to use voicemail service. Jump to:

• How do I set up BT Mobile Voicemail?
• How do I get into my voicemail and listen to my messages?
• How do calls get diverted to my voicemail?
• How do I change my message alert?
• How do I set up a personal greeting?
• How can I listen to my voicemail messages from another phone?
• How many voicemail's can my mailbox store?
• How do I leave a voicemail in another BT Mobile voice mailbox?
• Accessing your voicemail from abroad
• How do I change the time it takes for calls route to voicemail?
• How do I turn off all diverts to voicemail?

Setting up BT Mobile Voicemail

It's free and easy to set up your voicemail, just:

1. Dial 1571 from your mobile
2. Listen to and follow the voice prompts
3. Your service will be activated

Accessing your voicemail and listening to messages

When a message is left, you'll receive an SMS text or voice alert. Simply:

1. Dial 1571 to take you to your mailbox
2. Your message will then play
3. When you're listening to your messages you can:
   
   
   • Press 1 to return to the main menu
   • Press 2 to repeat the message
   • Press 3 to delete the message
   • Press 4 to rewind the message by 8 seconds
   • Press 44 to go to the previous message
   • Press 5 to hear the caller's number
   • Press 55 to return the call
   • Press 6 to fast forward 8 seconds
   • Press 66 to go to the next message
   • Press 7 to save the message
   • Press 9 to get help

Diverting calls to your voicemail

When you activate 1571, your voicemail has a standard divert already set. Calls are diverted to your voicemail when:

• you don't answer the call
• your mobile is switched off
• you're on another call
• you're in areas with less mobile coverage

To change these divert settings:

• Dial 15710 to turn off all diverts to your voicemail
• Dial 15711 to turn on the standard divert voicemail settings
• Dial 15712 to divert all calls straight to your voicemail
• Dial 15713 to turn off divert all your calls to voicemail
  This resets your diverts to the standard divert voicemail settings

Changing your message alert

When a voicemail message is left, you can be alerted by call or text message. To choose your alert:

1. Dial 1571 to take you to your voicemail
2. Press 1 for the main menu
3. Press 4 for mailbox settings
4. Press 3 for message notification options
5. Select your message alert option

Setting up a personal greeting

You can personalise your voicemail by setting up your own voicemail greeting. Your message can be up to 60 seconds long and lets callers know they've reached the right person. Simply:

1. Dial 1571 to take you to your voicemail
2. Press 1 for the main menu
3. Press 33 and follow the voice prompts
4. Press # to save your recorded message

Listening to your messages from another phone

Before you can do this, you'll need to set up your voicemail security code. Just:

1. Dial 1571 for your voicemail
2. Press 1 for the main menu
3. Press 42 to access the security settings
4. Press 2 to set your voicemail security code

To listen to your voicemail messages from another phone:

1. Call your mobile number
2. Interrupt the greeting by pressing 9
3. When you hear the voice prompt, enter your voicemail security code
4. You'll now be able to listen to your messages

Mailbox storage

Your mailbox can store up to 50 voicemail messages, each up to 3 minutes long.

• Unread messages are stored for up to 28 days
• Read messages are stored for up to 3 days
• Saved messages are stored for up to 7 days and can be re saved for another 7 days

Leaving voicemail's in other BT Mobile voice mailboxes

You can go straight to another BT Mobile voice mailbox to leave a message, by:

1. Dialling 1571 followed by the BT Mobile number, e.g. 157107818123456
2. You can now leave your message in the mailbox

Accessing your voicemail from abroad

If you use your voicemail abroad, you can avoid international roaming charges that may apply when you receive calls - letting calls go to voicemail lets you control when and how you return the messages.

Before you can do this, you need to set up your voicemail security code before you go abroad. To do this just:

1. Dial 1571 for your voicemail
2. Press 1 for the main menu
3. Press 4 for mailbox settings
4. Press 2 to access the security settings
5. Press 2 to set your voicemail security code

While you're abroad, you'll get a text message alert, when you have new voicemail messages. Your text will include your mailbox number in the international format, i.e. prefixed with +44 and without the 0

To listen to your messages when abroad:

1. Call your own mobile number prefixed with +44 and dropping the leading zero e.g. +44 7818123456
2. When you hear the voicemail greeting interrupt it by pressing 9
3. When you hear the voice prompt, enter your voicemail security code
4. You will now be able to listen to your messages

Changing the time taken for calls to route to voicemail

Enter the following into your keypad:

**61*1571*10*[number of seconds]#

Then press send as if making a phone call. For example **61*1571*10*30# SEND would set it at 30 seconds

The time can be altered in 5 second steps and be set between 5 and 30 seconds long - so you can use 5, 10, 15, 20, 25 or 30 seconds.

Turn off all diverts to Voicemail

Dial 15710 to turn off all diverts to your voicemail.