What is online billing?

With online billing, you can manage and pay your BT bills via the web, providing you with maximum convenience and control. You can also opt to go paper-free and stop receiving the paper version of your BT bill altogether.

This part of bt.com is for you if you have a BT Business account. If you're looking for online billing for your home phone please visit www.bt.com/mybt.

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How do I access my BT bill online?

All you need to do is sign up at www.bt.com/billing and then you can access your BT bill and manage your account online. If you've already signed up, log in now.

Note: Online billing is now available to Broadband customers. The sign up is exactly the same as for your telephone account bill. Only one set of username and password details is required. More information about online billing.

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Can I use the online billing service with an outdated email address?

No, we need an up-to-date email address for you. This is so we can let you know when your bills have been issued and to notify you of any changes to the service.

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How does an online bill differ from a paper bill?

Your bill can be displayed in a variety of ways when it is online. For example, you can sort your calls by type, number and name if you are an Address book user. You can also view your call data in graph format, making it easier to understand your calling patterns. What's more, you don't even have to wait until your bill is issued in order to view itemised details of your recent calls.

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Why would I choose paper-free billing?

Reduce paper waste with paper-free billing. Over two million customers have already signed up for this service.

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How do I substitute numbers for names on my online bill?

Your online bill can display calls by name rather than by number when you use the Address book in Your account. You simply add the names and numbers of the people you call most often and they show up on your bill with the matching call information.

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How do I know when my bill is due to be paid?

When you view a bill online, you payment due date is shown in the bill reference section on the right hand side of the page.

On the Billing & payments hub page we present your accounts in order of payment status, this shows accounts at the top of the list that require payment first.

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Where can I view information about when my next bill is due?

Your next bill date can be found in the My BT Business account area - Overview Page in the Payments section.

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Where can I find a breakdown of my BT Service charges?

You can view your current BT billing charges in the My BT Business account area - Billing - Bill summary - Service charges.

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