How do I reset or change broadband user passwords?

You need to be a primary user to reset or change broadband user passwords. If you’re not a primary user you’ll need to find out who in your company is and ask them to reset or change your password.

If you’re a primary user, to reset or change a BT Business internet/email password:

Log in to Your account
Select Manage services
Click on Manage Mailboxes under Email
Select the email address of the user whose details you want to change
Click Reset password
Enter a new password in the Password and Confirm new password fields (passwords are case sensitive, must be 8 characters or more in length and contain at least 1 letter and 1 number)
Select Set password
To continue using email , the user’s email settings need to be changed to match the new password. Find out how to change a user’s email settings on the operating system you’re using.

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