Broadband & Internet help

Uninstalling incompatible anti-virus, firewall, spyware and pop-up blocking applications

Before installing your security software, BT highly recommend that you remove any anti-virus and firewall applications currently installed on your computer. To see a list of software that should be automatically uninstalled by BT PC Security, please click here. You should also uninstall any content filtering, parental control and anti-spyware software. In addition, you should disable any pop-up blockers in any running toolbars.

Note:

If you are unsure of how to remove this software, please contact the software manufacturer for removal instructions.

To remove incompatible applications in Windows XP:

1. Click on the Windows Start button and select Control Panel.
2. Double-click on the Add or Remove Programs icon.
3. Click on the name of the application that you want to remove.
4. Click on the Remove button.

To remove incompatible applications in Windows Vista:

1. Click on the Windows Start button and select Control Panel.
2. Under Programs, click on the Uninstall a program link.
3. Click on the name of the application that you want to remove.
4. Click on the Uninstall button.