I'm having problems with Call Diversion. What should I do?

There are a few quick things you can try, depending on what the problem is.

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I can’t set up Call Diversion

  • Make sure your phone is set to tone dialing. You can do this by pressing the * or # buttons. Check they make a musical tone when pressed. If they make a click sound instead, try changing the mode using the switch on the base or side of your phone (if you can’t see this check your phone’s user guide for the location of the switch). If your phone doesn’t have * or # keys, or if it still isn’t accepting the request for Call Diversion, try another phone.
  • Make sure you’re using the right sequence of instructions. See How do I divert calls from my phone?
  • Check you’re not using outgoing Call Barring. If you are, Call Diversion won’t work. To check, enter: *#34#.

Still not working? You can report a fault online.

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I can hear an interrupted dial tone, but Call Diversion doesn’t seem to be working

It might not be activated - you’ll hear an interrupted dial tone if you’ve got 1571 or Call Minder - so try the steps above.

Still not working? You can report a fault online.

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I can’t switch Call Diversion off

  • Make sure your phone is set to tone dialing. You can do this by pressing the * or # buttons. Check they make a musical tone when pressed. If they make a click sound instead, try changing the mode using the switch on the base or side of your phone (if you can’t see this check your phone’s user guide for the location of the switch). If your phone doesn’t have * or # keys, or if it still isn’t accepting the request for Call Diversion, try another phone.
  • Make sure you’re using the right code. This should be the one you used when you turned Call Diversion on. It will be one of these codes:

    • #21# - all calls
    • #61# - no reply
    • #67# - engaged

Still not working? You can report a fault online

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When I try to turn Call Diversion on I get the message: “this service is not available"

If this happens, get in touch with us. You can report a fault online

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