How do I reset my FTP Password?

You can reset your FTP password using Manage services. Please answer the question below.

We're making some improvements to our Manage services website that'll make it easier to use. We've started to move customers to the new site but it's going to take a while until we move everyone over.  In the meantime, we're using two different sets of answers to some of our Frequently Asked Questions. This isn't ideal, we know.

To make sure you get the right answer to your question, we first need to check which Manage services website you're on.

Which Manage services website am I on?

  1. Sign in to Manage services
  2. Take a look at the screen you see after you've signed in
  3. Click on the image below that matches your actual Manage services screen (the new one has a purple right hand column titled Hello followed by your name)

We'll then show you the right answer to your question.

Click on the image above which is closest to the site you see after signing in. More help will then appear here.

A. Reset FTP password on the current Manage services website

  1. While you're signed in to Manage services
  2. Under Web hosting select Manage FTP password
  3. Click on Change FTP password for the specific account you wish to edit
  4. Enter your BT Business password, the one you logged in to Manage services with
  5. Enter your new FTP password twice
  6. Click Save changes. The password is immediately changed
  7. You'll need to update your password in any FTP clients that you use

Note: FTP usernames cannot be changed.


B. Reset FTP password on the new Manage service website

To reset your FTP password:

  1. While you're signed in to Manage services
  2. Under Web hosting click Manage FTP password
  3. Select Change FTP password
  4. Enter the current FTP password, plus your new password twice, then click Change
  5. You'll see the message "The password has been changed successfully"
  6. Close the window
  7. You'll need to update your password in any FTP clients you use

Note: FTP usernames can't be changed.

 
 

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