Help and Support

How do I order a domain name?

To place an order for a new domain name:

1. Log into Your Account.
2. Click on the Manage services link at the top of the page.
3. In the Domains section, click on the Order a domain name link. The BT Domains Centre opens with a search box.
4. Enter the domain name you would like to use in the search box and click on the Search button.
5. A list of domain names is displayed. Note that available domain names are displayed with a checkbox and a green tick. 
6. Check the box next to the domain names that you want to use.
7. From the Term years list, select the amount of time you wish to register the domain for. As you change the registration period, the price updates automatically.
   
   All 'gTLD' domains, for example, those that end in .com, .net, .org, etc. are available for 2, 5 or 10 year registration periods. All 'ccTLD' domains, i.e. those that end in uk can be registered for 2 year terms only, while .eu domains can only be registered for 1 year at a time.
   
   Any free domains that you are eligible for are displayed with £0.00. You cannot select the registration period for free domains as these domains are automatically renewed by BT.
   
   You can buy multiple domains in a single transaction and your order summary will clearly state which domains are chargeable and which are free.
8. Click on the Continue button. A confirmation page displays the details against which the domain will be registered.
9. Check that the displayed information is correct and enter your payment details.
10. Click on place order to confirm your order.
    
    You will receive immediate confirmation of whether your domain registration was successful, however, it can take up to 60 minutes for you to be able to activate hosting or set up email aliases using your domain in the Your account area.