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How can I make savings on my BT bill?

There are two ways to immediately make your bill cheaper:

  1. Pay by Direct Debit (or Monthly Payment Plan).
  2. Stop receiving paper bills.

By doing this you'll avoid the fees for not paying by Direct Debit and for receiving paper bills.

1. Pay by Direct Debit (or Monthly Payment Plan)

We charge a Payment Processing Fee for customers who don't pay their bills by Direct Debit (or who are not on a Monthly Payment Plan):

  • It does not apply to initial, supplementary, and final bills.
  • The fee is £3 a month for each bill (or £9 a quarter, if you pay quarterly).

You can avoid the Payment Processing Fee by switching to Direct Debit or a Monthly Payment Plan.

You can find out more about the Payment Processing Fee here.


More than one bill but don't want to pay by Direct Debit?

If you don't want to change the way you pay to Direct Debit and you have more than one bill, you can consolidate them into a BT OneBill. This means we'll only apply the Payment Processing Fee to the BT OneBill, not each individual bill.

If you like the sound of this, call us on 0845 600 6156 (when prompted, just say 'Billing') and we'll be happy to sort it for you.

2. Stop receiving paper bills

We charge a Paper Bill Fee for customers who continue to receive paper bills.

  • We have two types of paper bills: summary bills (your total spend for that billing period, plus a VAT breakdown) and itemised bills (full details of the bill).
  • There are different charges for each type of bill:

    - The fee for a summary bill is £2.
    - The fee for an itemised bill is £6.

If you want to go paper-free, you'll need to have an online billing account (you can see the full details of the bill online, including the itemised calls). Take a look at our billing options page, choose the option that describes you and then follow the instructions to set up paper-free billing.

You can find out more about the Paper Bill Fee here.

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