How long does it take to set up BT Business Broadband or Infinity?

  • It takes between 5-10 working days after you place your order.
  • We may be able to connect you without visiting your premises. We'll tell you about this when you place your order.
  • If an engineer does need to call out, they'll stay with you until your broadband or fibre is up and running. This normally takes 45-60 minutes for one PC.
  • If we don't need to send an engineer, your fibre or broadband service will start working some time before midnight on the day of activation, which we'll tell you by email after you've placed your order.
  • All you need to do is install your Business Hub 5 on the activation date, which shouldn't take longer than 30 minutes. Just follow the simple instructions included with the package.
  • If you already have broadband and you ’re upgrading your service, you may lose your broadband for a short time while the engineer does some work in the cabinet (the green box on the street that connects your property to the network). Just plug in your Hub 5 and wait for it to connect.

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